Refund & Exchange policy

Refunds & Exchanges

• All orders require 7–10 business days to be made and prepared, excluding weekends. This processing time applies to every order placed.
• We accept exchanges within 7 days of receipt. The product must be in its original condition and original packaging.
• Customised orders are not eligible for exchange or refund. Any item customised specifically for a client cannot be exchanged or refunded.
• To complete your exchange, please contact us on WhatsApp at +966 55 512 7523 with the reason for the exchange, and we will send you further instructions.
• Any item that is not in its original condition, is damaged, or is missing parts will not be accepted.
• Shipping costs for exchanges are the responsibility of the customer.
• We do not accept exchanges on sale items.
• No refunds are accepted.